REFUND & RETURN POLICY
Last Updated: June 2026
At UPRYSE, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
OVERVIEW
Due to the nature of our business and our commitment to offering competitive pricing and fast worldwide shipping, all sales are considered final. We do not offer refunds for change of mind or incorrect sizing selection.
However, we will always work to ensure you receive your order in perfect condition.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at support@upryse.com.
To process your request, please include:
- Order number
- Clear photos of the issue
- Description of the problem
Once verified, we will offer either:
- A replacement item, or
- A full refund (if a replacement is not available)
ITEMS LOST IN TRANSIT
We understand delays can occasionally happen due to customs, weather, or carrier issues.
If your order has not been delivered within 10 business days beyond the estimated delivery timeframe, please contact us.
We will investigate the issue and, if necessary, provide:
- A replacement order, or
- A full refund
RETURNS
We do not accept returns for refunds or exchanges due to change of mind, incorrect sizing, or personal preference.
Our policy only covers:
- Defective products
- Damaged products
- Items lost in transit
This allows us to continue offering affordable pricing and reliable worldwide shipping.
LOST OR STOLEN PACKAGES
UPRYSE is not responsible for packages marked as successfully delivered by the shipping carrier but reported as lost or stolen.
In such cases, we recommend:
- Checking with neighbors or household members
- Contacting the shipping carrier directly
- Filing a claim with the carrier
Upon request, we can provide proof of delivery, including tracking information, delivery date, and carrier details to assist your investigation.
IMPORTANT NOTES
By placing an order with UPRYSE, you agree to this Refund & Return Policy as well as our Shipping Policy.
If you have any questions, please contact us at:
Thank you for supporting UPRYSE.
UPRYSE — Rise Above Average.